Refund policy

Returns

What’s your return policy?

For customers in Canada, earrings and necklaces may be returned for a refund within 14 days of delivery, provided they are unworn, unused, and returned in their original packaging. Return shipping costs are the responsibility of the customer.

Rings are final sale, as each piece is sized to order and made specifically for you.

All international orders (outside Canada) are final sale and are not eligible for returns, exchanges, or refunds.

My item arrived damaged, what should I do?

If your item arrives damaged due to quality or shipping issues, please send an inquiry via the Contact page or an email to hello@alonnu.com within 7 days of receiving your order and we'll happily repair or exchange it for you. To be eligible, items must be unworn, and returned in their original packaging within 14 days. We reserve the right to decline exchanges for items that don't comply with these conditions.