Terms of service

Effective Date: August 15, 2025

Welcome to Alonnu. These Terms and Conditions (“Terms”) govern your use of our website, www.alonnu.com (the “Site”), operated by Alonnu (“we”, “us”, or “our”). By accessing or using our Site and services, you agree to be bound by these Terms and our Privacy Policy and Return Policy, incorporated herein by reference.

If you do not agree with these Terms, please do not use our Site.

 

1. Eligibility

To make a purchase on our Site, you must be at least 18 years old or have the consent of a parent or guardian. By using this Site, you represent that you meet this requirement.

 

2. Products and Pricing

We make every effort to accurately display our products, including descriptions, pricing, and availability. However, we do not guarantee that the product descriptions or other content are error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Prices are listed in CAD by default but may be viewed in other currencies. All prices are exclusive of applicable taxes and shipping fees unless stated otherwise. We accept major credit cards and other payment methods via Shopify’s secure checkout system.

Prices displayed in currencies other than CAD are for informational purposes only and may not reflect the exact conversion rate at checkout. You are responsible for confirming the final amount AND currency charged at the time of payment.

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. 

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern. 

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any. 

International Orders: You are responsible for any customs duties, import taxes, or additional fees that may apply in your country.

 

3. Orders

When you place an order, you are making an offer to purchase. Alonnu reserves the right to accept or decline your order for any reason at its discretion, including but not limited to availability, inaccuracies in pricing or product information, or suspicion of fraudulent activity. Your order is not accepted until Alonnu confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Alonnu may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.

Once an order is placed, you will receive an order confirmation. This confirmation does not signify acceptance of your order, but acknowledges that we have received it.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy. 

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

 

4. Shipping & Delivery

We ship to select countries only. Shipping availability, times, and fees vary depending on the destination and chosen shipping method.

We do not ship to freight forwarders or third-party logistics companies. We reserve the right to cancel any orders where we reasonably suspect the use of a freight forwarder or similar service.

You are responsible for any customs duties, taxes, or fees imposed by your local government. Alonnu is not responsible for delays or additional charges caused by customs or carriers.

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you. 

 

5. Returns & Refunds

Please refer to our Return Policy for detailed information on how we handle returns, exchanges, and refunds.

 

6. Intellectual Property

Our Services and all content on the Site, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Alonnu, its affiliates or licensors and are protected by U.S., Canadian and foreign patent, copyright and other intellectual property laws. 

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Alonnu, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Alonnu. 

Alonnu’s names, logos, product and service names, designs, and slogans are trademarks of Alonnu or its affiliates or licensors. You must not use such trademarks without the prior written permission of Alonnu. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners. 

 

7. Optional Tools

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input. 

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.


8. Third-Party Links

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk. 

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.


9. Relationship with Shopify

Alonnu is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Alonnu. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Alonnu, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Alonnu.


10. Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies. 

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information. 


11. User Content

By tagging, mentioning, or otherwise referencing @alonnu or #alonnu or any related brand identifiers on social media platforms, you agree to the following:

You grant Alonnu a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, distribute, display, perform, adapt, modify, publish, and otherwise exploit such content in any format and through any media channels, including but not limited to our website, social media accounts, marketing emails, advertisements, in-store displays, packaging, and promotional materials. You waive any and all moral rights in such content and agree that we may use it for commercial purposes, including but not limited to marketing, advertising, and promotions, without further consent or compensation.

You represent and warrant that:

  • You are the original creator and owner of the content or have the necessary rights and permissions to grant this license;
  • Your content does not infringe or violate the rights of any third party, including privacy, publicity, copyright, or trademark rights;
  • Your content is not false, misleading, defamatory, obscene, or otherwise unlawful.

Alonnu is under no obligation to use any UGC, and we reserve the right to remove or decline to use any content at our discretion.

If you would like your content removed from Alonnu’s platforms, please contact us at hello@alonnu.com with a link or description of the content, and we will make reasonable efforts to remove it.

 

12. User submissions and feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service. 

You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback. 

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party. 

 

13. Errors, inaccuracies and omissions

Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

 

14. Prohibited uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Alonnu, Shopify or users of the Services, or expose them to liability. 

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

 

15. User Data

We may maintain certain data that you transmit to the Site for the purpose of managing the Site’s functionality and performance, as well as data related to your use of the Site and transactions made through it. While we perform routine backups and implement commercially reasonable security measures, you are solely responsible for maintaining copies of any data you submit or generate while using the Site.

To the fullest extent permitted by law, we shall not be liable to you for any loss, corruption, or breach of such data, and you hereby waive any claims or rights of action arising from any such loss or corruption, regardless of cause.

 

16. Termination

We may terminate this agreement or your access to the Site or Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. 

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination. 

 

17. Non-medical Disclaimer

Our jewelry is thoughtfully designed to support mindfulness, promote calm, and provide a soothing tactile experience. However, these products are

not medical devices

not intended to diagnose, treat, cure, or prevent any physical or mental health condition

If you are experiencing ongoing or severe anxiety, we encourage you to seek guidance from a licensed medical or mental health professional. Our products are meant to complement your wellness routine—not replace professional care.

 

18. Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including government restrictions, natural disasters, strikes, pandemics, cyberattacks, or interruptions to internet or supply chain infrastructure.

 

19. Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents. 

EXCEPT AS EXPRESSLY STATED BY Alonnu, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. 

TO THE FULLEST EXTENT PERMITTED BY LAW, ALONNU DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, CONDITIONS, AND ENDORSEMENTS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT:

  • THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
  • ANY DEFECTS OR ERRORS WILL BE CORRECTED;
  • THE CONTENT OR INFORMATION ON THE SITE IS ACCURATE, COMPLETE, OR CURRENT;
  • THE SITE OR PRODUCTS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU. 

YOU AGREE THAT YOUR SOLE REMEDY IF YOU ARE DISSATISFIED WITH THE SITE OR PRODUCTS IS TO STOP USING THEM. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE SITE IS DONE AT YOUR OWN RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR LOSS OF DATA.

 

20. Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Alonnu, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. 

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SITE AND PURCHASE OF PRODUCTS FROM ALONNU IS AT YOUR SOLE RISK. THE SITE AND ALL PRODUCTS, CONTENT, INFORMATION, MATERIALS, AND SERVICES MADE AVAILABLE TO YOU THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PRODUCTS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE PRODUCT(S) AT ISSUE OR (B) $100 CAD.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. Accordingly, the limitations, exclusions, and disclaimers in these Terms shall apply to the fullest extent permitted by law.

Where any such exclusion or limitation is not permitted by applicable law, our liability will be limited, to the extent permissible, to the minimum amount required by law.

 

21. INDEMNIFICATION

You agree to indemnify, defend and hold harmless Alonnu, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, (3) your access to and use of the Services or (4) any information or content submitted by you. 

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

 

22. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

23. Waiver; Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

 

24. Assignment

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you. 

 

25. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the laws of Canada applicable therein, without regard to conflict of law provisions. You and Alonnu consent to venue and personal jurisdiction in such courts. Any disputes shall be resolved in the courts located in British Columbia.

Binding Arbitration and Waiver of Class Action

YOU AND ALONNU AGREE TO RESOLVE ANY DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SITE OR PRODUCTS THROUGH FINAL AND BINDING ARBITRATION.

  • Arbitration shall be conducted in British Columbia, Canada under the rules of the British Columbia International Commercial Arbitration Centre (BCICAC) or a comparable alternative.

  • Each party shall bear its own costs, but the arbitrator may award reasonable legal fees to the prevailing party.

  • YOU AGREE TO ARBITRATION ON AN INDIVIDUAL BASIS. CLASS ACTIONS, CLASS ARBITRATIONS, AND REPRESENTATIVE ACTIONS ARE NOT PERMITTED.

  • If a dispute proceeds in court (where arbitration is not enforceable), each party irrevocably submits to the exclusive jurisdiction of the courts in British Columbia, Canada.

This arbitration agreement survives termination of your relationship with Alonnu.

Certain jurisdictions (e.g., Quebec, the European Union, United Kingdom, and Australia) may not permit mandatory arbitration or the waiver of certain legal rights, including participation in class actions. In such cases, these provisions will apply only to the extent permitted by the laws of your jurisdiction. Nothing in these Terms limits your rights under applicable consumer protection law.

United States Residents

To the fullest extent permitted by U.S. federal and state law, the arbitration and class action waiver provisions apply. This includes the application of the Federal Arbitration Act (9 U.S.C. §§ 1-16).

Consumers may bring claims in small claims court if the claim qualifies. Any arbitration shall occur individually; you waive any right to participate in a class or representative proceeding.

 

26. Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

 

27. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. 

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

28. Contact Us

Questions about the Terms of Service should be sent to us at hello@alonnu.com. 

Our contact information is posted below: 

Alonnu

Email: hello@alonnu.com

Business address: 329 Howe St, PMB 2262, Vancouver, BC, V6C 3N2, CA